Complaints Policy

3P Smart LTD – Making a complaint

At 3P Smart Ltd we are committed to handling all complaints in a fair and timely manner.

Step 1 – Contact us

If you wish to raise a complaint, please send us the details by email to complaints@3psmartltd.com , including:

  • Your full name and contact details
  • Reference number (if applicable)
  • A clear description of your complaint
  • Any supporting documentation

We will acknowledge receipt of your complaint within 5 business days and aim to provide a full response within 15 business days.

Step 2 – Escalation to the Regulator (AOFA)

If you are not satisfied with our final response, or if your complaint is not resolved within the timeframe above, you may escalate it to our regulator:

Anjouan Offshore Finance Authority (AOFA)
Email: compliance@anjouanoffshorefinancialauthority.org
Website: https://anjouanoffshorefinancialauthority.org/contact/

When contacting AOFA, please include:

  • Company name: 3P Smart Ltd
  • License number: L16121/3PS
  • Company number: 16121
  • A copy of your complaint and our response (if available)

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